The German Federal Financial Supervisory Authority (BaFin) has observed considerable disturbances in the handling of customer business at “Postbank – a branch of Deutsche Bank AG”.
The regulator has confirmed that it is examining whether there are shortcomings at the institution that are relevant from a supervisory perspective. Numerous consumers have submitted complaints. BaFin is investigating the complaints as part of its mandate to protect collective consumer interests and will take relevant supervisory measures if appropriate.
Since the turn of the year (2022/2023), BaFin has observed considerable disturbances in the handling of customer business at Postbank. Alongside various disruptions to online and mobile banking and the limited availability of telephone customer services, the disturbances include long processing times for bank account attachment and inheritance…
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