The Nigeria Civil Aviation Authority (NCAA) says poor management of passengers by airline operators during flight disruptions and cancellations is affecting the credibility of the aviation industry.
The Director-General of NCAA, Capt. Chris Najomo, made the remark on Friday in Lagos during a meeting with airline operators.
According to Najomo, it is the responsibility of airlines to ensure that every disruption, whether due to operational, technical or weather-related challenges, is handled with utmost professionalism and regard for passenger rights.
Najomo said that flight disruptions were prevalent, particularly in the harmattan season due to poor weather conditions that could affect flight operations.
He said that flight delays and cancellations had far-reaching implications for passengers, businesses, the credibility of the aviation industry and national development.
“Air travel…
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